Why is my rail card not working?
A: If your download code doesn’t work, it is It may have expired or been used to activate your railcard on too many devices. You can only store up to 26-30 Railcards on 2 devices, so you may need to remove it from your existing device to add it to a new device.
Is there a problem with the railcard website?
A: Our website is up and running and 99% of people are not having trouble. In addition, you can purchase a Network Railcard at any staffed National Rail ticket office in the Network Railcard area.
How do I get the download code for the Rail Card?
you will need Click on « Manage My Rail Card » Log in to your account on the website home page. Once logged in, click ‘Details’ under your valid number 16-25 Railcard, then click ‘Manage Digital Devices’ to request a new download code or manage the number of devices on your Railcard.
How do I contact the Railcard?
Please call our Railcard Helpline 0345 030 4100.
How do I update my Railcard app?
Before your next trip, you need to make sure you have the latest version of the Railcard app. The update method is as follows: On Android – Open the Google Play Store, tap Menu, then My Apps & Games. Apps with available updates are marked as « Update » and you can click this button to update.
Rail Card Explained
34 related questions found
Why is my rail card missing?
A: If your download code doesn’t work, it is It may have expired or been used to activate your railcard on too many devices. You can only store the number 26-30 Railcard on up to 2 devices, so you may need to remove it from your existing device to add it to a new device.
Can you get a rail card right now?
in most cases, Your number 16-25 rail card will be available immediately. A download code will be sent to your registered email address along with instructions on how to download the digital 16-25 Railcard.
What if my rail card doesn’t arrive in time?
what can I do?You need to wait 5 working days, then go to ‘manage my railcard’‘Log in to your account on the 16-25 Railcard website home page and apply for a replacement.
How do I reinstate my rail card?
To request a replacement rail card, log in and follow the on-screen instructions. If you purchased it elsewhere, you can apply for a replacement of a lost or damaged Rail Card at any staffed station ticket office, as long as you can present the completed « Receipt » section of the original application form.
Can you smile on the rail card photo?
Facial expressions in Railcard photos
do not laugh, open your eyes and close your mouth. Look directly at the camera, not away.
Can I have a digital and physical rail card?
Unfortunately, you can only have one version of the rail card – plastic or digital. Once you have purchased a Rail Card, you cannot change the type of Rail Card you have.
How long does the rail card take to arrive?
If you ordered a plastic 16-25 rail card online, please allow Delivery in up to 5 business days. Your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday) if you pay for « Special Delivery » and place your order before 15:45pm.
Why can’t I renew my rail card online?
To renew your rail card, you first need to have an active online account. …caution Railway cards bought at the station will not appears in your account and cannot be renewed online. After the railway card purchased at the station expires, you can buy a new one online.
What is a Digital Premium Rail Card?
What is a digital rail card? A: The digital rail card is Stored in the Railcard app on your smartphone or tablet, which means you don’t need to carry a physical card with you. They can be stored on up to two devices and are faster to use than plastic rail cards because they don’t need to be mailed.
Can I purchase a Premium Rail Card in advance?
Can I buy a Premium Rail Card before my 60th birthday? If you order online then yes, You can order one up to 14 days before your 60th birthday. Please note that you cannot buy a rail card from the train station before your 60th birthday.
How do I renew my digital rail card?
just click ‘Update my railcard‘On the home page, enter your login details, click ‘Update’ under your expiring or expiring Rail Card, select ‘Number’ under the ‘Select the type of Rail Card you want’ section and follow the instructions on the screen. instructions to complete your purchase.
How do I use my rail card?
How to buy and use your digital rail card
- Select and register your rail card.
- Upload a photo for your rail card.
- Log in to your Trainline account on the app.
- Use your Railcard to buy 1/3 of your tickets!
Is the 26/30 Railcard just digital?
26-30 rail card yes only available in digital form.
Do they check rail cards?
yes. You must present a valid rail card and photo card when purchasing your ticket. You will also need to carry your rail card and photo card with you on each journey and show it to the staff when your ticket is checked on the train.
Can I use 2 rail cards at once?
Answer: No. The Railcard is for use when you travel with the second adult named on the Railcard. The two designated cardholders must travel together for the entire journey for their discounted tickets to be valid.
Can someone else use my rail card?
Rail cards and tickets purchased with it are not transferable to anyone else, and you may not give, lend or resell them. Only designated cardholders can use the Rail Card. . . You may be asked to show your rail card when purchasing a discounted ticket.
Can I buy a rail card online and use it right away?
What happens next?Digital Rail Card: If you buy a Digital Rail Card, you will need Download the Railcard app You can then download your railcard to the app using the download code you will email. Then you can start using it right away.
Can I use my railcard until 10am?
Yes, you can. However, for all journeys between 4:30am and 10:00am Monday to Friday, the minimum fare is £12. There are no minimum fares when travelling on weekends, public holidays or in July and August.
Can I get a rail card on my phone?
The digital rail card is stored in the rail card app on your smartphone or tablet, which means you don’t need to carry a physical card with you. They can be stored on up to two devices and are faster to use than plastic rail cards because they don’t need to be mailed.