If there is a problem with the refund, you will be prompted to use the « Retry Refund » button. If you’re still unable to issue a refund, you can change the refund method. We do not recommend refunds outside of eBayas this is not eligible for seller protection.

Why can’t I get a refund on eBay?

If there is an open cancellation request, return request, eBay Money Back Guarantee Casereports of items not arriving, or open disputes about orders outside of eBay, the Send Refund option will not be available.

Why won’t I get a refund on paypal?

Reply: Date to verify Paypal transaction. Due to Paypal restrictions, you can only refund within 60 days from the original transaction date. …you can use error codes to cross-reference with Paypal API errors.

How do I force a refund on eBay?

That’s it.

1. Log in to your PayPal account and click on the « Events » link at the top of the page. …
2. Find the transaction you want to refund and click it.
3. Click « Refund this money ». …
4. Enter the amount you want to refund (the full amount is shown by default), add a note if you like, and click « Issue Refund. »

Can eBay force me to refund?

If we determine that the seller does not meet their return requirements: Buyer will receive a full refund and original shipping, and. The seller will be required to reimburse eBay for the refund amount, and. The buyer may not be required to return the item.

Can I refuse a refund for an eBay purchase?

41 related questions found

How do I get a refund from the eBay app?

How to get a refund on eBay

1. Go to your « My eBay Purchase History » and in the drop-down menu next to the item in question, select Returned or Not Received (within 30 days of delivery).
2. Confirm that this is the item in question.
3. Click Solve Problem.

How do I get my PayPal blocked money back?

What you need to do is Go to the Resolution Center in your PayPal account and select that you want a refund in response. This will refund the held payment to the buyer. The case will be resolved and closed.

How do I get a refund via PayPal?

Here’s how to get a refund:

1. Click Activities at the top of the page.
2. Click on the amount you want to refund.
3. Click Issue Refund.
4. Enter the refund amount and click Continue.
5. Review the information and click Issue Refund.

How long does it take PayPal to issue a refund after a dispute?

If the seller does not agree to return your money, you can file a dispute.For purchases made with a credit or debit card, refunds can be Up to 30 days appear on your account. If you purchased this item with a bank account or PayPal balance, the balance will be credited to your PayPal account.

How do I contact eBay if the seller doesn’t refund the money?

If you have not received your refund after six business days after item tracking shows the item has been returned to the seller, please contact the seller directly or Use the « Ask the seller » feature next to an item in your purchase history.

How do I get a refund on eBay if I never received the item?

Report an item that didn’t arrive through my eBay

1. Go to Purchase History – opens in a new window or tab.
2. Select More Actions next to your item, then I don’t receive it.
3. Check the box next to I want a refund or I want this item.
4. You can choose to add a message to the seller.
5. Select Send Request.

As a seller, how do I cancel a refund on eBay?

Cancel return request

1. Go to your purchase history – opens in a new window or tab to find the item.
2. Select View Request Details from the More Actions drop-down menu.
3. Select Close Your Request and choose your reason from the drop-down menu.

Has the seller ever won a PayPal dispute?

PayPal will investigate and if there is evidence that the item was received or the buyer made a purchase, then When claims come knocking, sellers will be on the winning side.

How long does it take to process a refund?

Credit card refunds will be credited back to your credit card account – you usually cannot receive a refund with other payment methods such as cash. Refunds for credit card purchases usually take 7 days. Credit card refund times vary by merchant and bank, ranging from a few days to several months.

Are PayPal refunds instant?

For credit card transactions, PayPal will send the money to your customers immediately. … Normally, refunds will be processed within three to five days, but may appear as « Pending » in your customer’s PayPal account immediately.

What happens when you refund on PayPal?

When you get a full refund, Your original transaction fee will be refunded to you after a 30 cent handling fee. When a partial refund is issued, part of the fee will be refunded to you. this is very simple.

Why is my money on PayPal frozen?

Why are my funds inaccessible or frozen? PayPal may suspend or limit your account activity if we need more information from you about the transaction, your business or your account activity. …may delay the availability of your funds if multiple customers file for refunds, disputes or chargebacks.

How long does it take for a PayPal refund?

You can usually expect the refund to appear in your PayPal Credit account Within 7-10 working days from the date the merchant processes the refund. Merchants have different times to process return refunds. To view your refund online: Next to PayPal Credit on the left side of the page, click Details.

How long does it take for an eBay refund?

Your refund will be processed once the item is delivered to the seller within 2 working days. Your refund will be sent to your original payment method and funds will typically arrive within 3-5 business days. You can view your refund in your Purchase History – opens in a new window or tab.

How do I contact eBay with questions?

contact us:

1. Click Help and Contact at the top of most pages.
2. You may be asked to log in. …
3. Choose the topic that best matches your question from the menu.
4. We’ll show you a quick way to fix it yourself, or we’ll show you the best way to get in touch with us and when we’re available.

What happens if a seller doesn’t respond to a PayPal dispute?

If the seller does not reply, Claims will automatically end in the buyer’s benefit and a full refund will be issued. If the seller responds, PayPal will evaluate the information provided and determine the outcome of the claim.

What happens if you lose a PayPal dispute as a seller?

As long as you qualify for PayPal Seller Protection, Even if you lose your refund, PayPal will cover your losses. PayPal Seller Protection. While most buyers file claims and refunds for reasons they deem legitimate, some try to take advantage of the system.

What happens if you lose a PayPal dispute as a buyer?

If a claim is made against you and you are loose, You lost money when you returned it. And chances are, if the buyer isn’t that honest, you might not get your item back either.

Does eBay charge a cancellation fee?

ebay will be included in the final value cost 7 to 10 days after the cancellation request is completed to your account. If you are a managed payments seller, ebay Your payment processing will usually be refunded cost If you give the buyer a full refund to resolve a refund, return or cancellation request.